McLean, VA – 20twenty is pleased to announced that Abila netFOURM clients are choosing 20twenty to lead them through an audit and support their system upgrade.
“20twenty has developed a comprehensive audit and upgrade service to complement the standard upgrade service offered by Abila,” said Rob Miller, EVP for 20twenty. “Most clients don’t have available resources to plan an upgrade or perform the necessary and methodical testing required for a seamless upgrade. 20twenty becomes an extension of their team.”
Some of the more notable netFORUM customers that have engaged 20twenty to support them are as follows:
- American Chemical Society,
- Texas Society of Certified Public Accountants, and,
- Utilities Telecom Council.
20twenty’s process first starts with an audit of the existing netFORUM configuration. The purpose of this step is to identify the delta between the customer’s customized system and the baseline netFORUM system. From this information, 20twenty makes recommendations that will make the upgrade go smoothly and eliminate impacts to business operations. As an added benefit, the client receives a detailed compilation of all their system changes for future reference and planning. In some cases, 20twenty is able to identify customizations that are no longer needed based on features in a future version of the system.
Once the audit is complete, 20twenty creates test cases based on the client’s most important business activities – processes such as membership renewal, event registration and cash receipts. 20twenty then tests the system based on the test plans and coordinates issue resolution with the client and Abila. At the request of the client, 20twenty also rewrites the client’s standard operating procedures (SOPs) to align them with the most current software release.
“One of our jobs is provide resources for activities our clients don’t have time to support,” said Dana Giddens, CEO for 20twenty. “While upgrades and audits are not sexy, our client’s business depend on them being done right – which is why they come to us.”
About 20twenty Strategic Consulting:
Headquartered in McLean, Virginia, 20twenty Strategic Consulting, Inc. (www.20twentysc.com) is a multinational professional services and software development corporation focused on the primary goal of delivering high-quality, low-cost software solutions to multiple vertical markets.